When a furnace stops in the middle of a cold stretch, or an air conditioner runs all afternoon without dropping the temperature, the question is the same: who do you call and what happens next. We cover heating and cooling repair, installation, and maintenance for homes and commercial properties in New Hope. Whether the system is down entirely or just not performing the way it should, the call starts the same way: describe what the property is doing and we scope the job from there.
New Hope is a small city made up mostly of single-family homes, and a lot of the heating and cooling work that comes out of it reflects that. Older systems that have been running for years without a tune-up, equipment that was sized for the original floor plan before a room addition changed the load, and furnaces that have been repaired once or twice and are now facing a third call. We work on all of it. Landlords with rental units and small commercial properties in the area call us too, and the process is the same: scope the job, confirm the price, and schedule the visit.
Not every heating or cooling problem needs a technician right away, and a few checks can save a call or at least give us better information when you do reach out.
Start with the thermostat. Confirm it is set to the right mode, that the temperature is set above room temperature for heating or below it for cooling, and that the fan is set to auto rather than on. A thermostat that was bumped or had its batteries die is the cause of more no-heat calls than most people expect.
Check the filter next. A filter that is clogged enough to restrict airflow will cause the system to overheat and shut down on a safety limit, or in cooling mode it will starve the evaporator coil of airflow until it freezes over. Pull the filter and look at it. If it is gray and dense, replace it before calling. Check the power switch on the furnace or air handler as well. It looks like a light switch and it gets bumped off accidentally. If the system will not start at all and the filter is clean, that is the next thing to check before assuming the equipment has failed.
None of this replaces a diagnostic visit when something is genuinely wrong. It just means the call starts with better information on both sides.
The price for a repair or installation depends on what the system is actually doing and what the job involves once the technician is on site. A refrigerant leak that requires tracing and sealing is a different scope from a failed igniter that swaps out in an hour. The equipment type, its age, what has to be accessed to do the work, and whether a repair or a replacement is the right answer all move the number.
We confirm the price after the job is scoped, before anything is scheduled. You find out what the visit covers and what the work involves before the technician comes out. Ask what it covers and you get a straight answer.
The repair-versus-replacement question affects cost more than almost anything else. A system that needs a repair worth a significant fraction of what a new one costs, and that is already past the point where the remaining equipment is reliable, is a different conversation from a younger system with one failed component. We walk through both options honestly. Reach out and we will talk through the symptoms.
A forced-air system can only condition the air that actually moves through the living space. When duct connections are loose, sections have separated, or the original installation left gaps at the registers or the air handler, conditioned air ends up in wall cavities and attic spaces instead of the rooms it was meant to reach.
The result is a system that runs longer than it should, uneven temperatures from one part of the house to another, and energy costs that climb without an obvious cause. In older homes, ductwork that was extended to reach an addition or a finished basement is a common place to find leaks, because those runs were often added without the same care as the original installation.
Duct inspection and sealing addresses the leaks without tearing into walls. We check static pressure and airflow balance after the work is done to confirm the system is delivering what it should. If one room in the house never reaches the temperature on the thermostat while the rest of the house is comfortable, duct condition is worth looking at before replacing equipment.
A system that has been running well and develops a single failed component is usually a good candidate for repair. A capacitor, a flame sensor, a blower motor, or a refrigerant leak on a system that is otherwise in good shape is a straightforward call. The repair cost is reasonable relative to the remaining service life, and the rest of the equipment is not showing signs of wear. Seasonal maintenance scheduled around your calendar helps catch those marginal parts before they fail mid-season rather than during the coldest week of the year.
A system that has needed the same repair more than once in a short window, or where the repair cost is approaching what a replacement would run, is often a better candidate for replacement. A cracked heat exchanger is one situation where replacement is the right call regardless of cost, because the system should not continue to operate. An older furnace or air conditioner that is undersized for the current load, or that has been patched together over several seasons, is another. We give honest recommendations on repair versus replacement, never an upsell. The right answer depends on what the system is actually worth at this point in its life.
An air conditioner that is running but not cooling, or a heat pump that is losing capacity in both heating and cooling mode, often has a refrigerant leak somewhere in the circuit. Low refrigerant charge does not fix itself. The leak has to be located and sealed before the system is recharged, or the same problem returns. We trace the leak, make the repair, and confirm the system is holding pressure before recharging.
A furnace that starts and then shuts off after a few seconds, or one that attempts to ignite several times before locking out, is usually dealing with a flame sensor that has fouled or an igniter that is failing. The flame sensor reads the burner flame and tells the control board the system lit successfully. When it is coated with oxidation, it cannot confirm the flame and the system shuts down as a safety measure. Cleaning or replacing the sensor is a straightforward repair, and the fix is durable when the rest of the system is in good shape.
A home where some rooms are comfortable and others are consistently too hot or too cold is not always a ductwork problem. Registers that have been closed off, dampers that were adjusted and never reset, or a system that was balanced for a different layout than the house currently has can all produce the same result. Rebalancing involves checking airflow at each register, adjusting dampers where they exist, and confirming the system is distributing air the way the layout requires.
When an AC runs continuously but the house does not cool down, the causes break into a few categories. A dirty evaporator coil reduces the system's ability to transfer heat out of the air. A refrigerant charge problem does the same. An oversized or undersized system can run without ever reaching setpoint for reasons that have nothing to do with a failed component. Evaporator coil cleaning and a refrigerant check are the starting points, and we go from there based on what the diagnostic finds.
Short cycling means the system turns on, runs for a short time, and shuts off before completing a full heating or cooling cycle. It then restarts and does the same thing again. The cause can be a refrigerant charge issue, an oversized system that reaches setpoint too quickly and then loses it again, a dirty filter restricting airflow and triggering a safety shutoff, or a failing component in the control circuit. The fix depends on which of those is actually happening, and a diagnostic visit is the only way to know.
Emergency calls are answered every day from 5:30 AM to 9:30 PM. When there is no heat in the house or a cooling system is down and the property needs to stay usable, that is the call to make. Someone who knows the trade picks up, asks what the system is doing, and scopes the job on the phone before anything is scheduled.
For landlords with tenants in place or businesses that cannot close, we work around occupancy. Let us know the situation when you call and we will work through what the schedule allows. Comfort problems get diagnosed rather than guessed at. The work is matched to the manufacturer's specification, and the price is confirmed before the visit happens.
We are available every day from 5:30 AM to 9:30 PM.
Call (612) 665-6289 to get a quote or to describe what the system is doing.
We cover New Hope and the surrounding communities across this part of Hennepin County. If your property is in Crystal, Robbinsdale, Medicine Lake, Golden Valley, or Plymouth, the call goes to the same place and gets handled the same way. Most of what comes up before a visit is answered on the heating and cooling services page.
Call (612) 665-6289 and we will confirm coverage for your address.
Often yes, but it depends on the condition of the ducts and whether the new equipment is sized the same way as what it is replacing. Ductwork that has significant leaks, collapsed sections, or is sized for a different airflow rate may need attention at the same time. We assess the duct condition as part of a replacement visit and let you know what applies.
Single-family homes in this part of the metro tend to run gas forced-air furnaces, and the most common calls involve ignition failures, blower issues, and systems that short cycle or lock out before completing a full heating cycle. Older equipment that has not had a tune-up in several seasons is also a regular source of calls, particularly after the first hard cold stretch of the year. Cooling calls usually involve refrigerant charge problems or dirty coils that reduce the system's capacity.
Call (612) 665-6289 and describe what the system is doing.
Intermittent faults are more involved to diagnose because the system has to be running and under load when the problem appears. When you call, describe when the fault shows up and what the system is doing at that point, because that information helps the technician know what to look for and when. A fault that only appears after thirty minutes of runtime is a different diagnostic approach than one that shows immediately.
After an installation, we provide documentation of what was installed, including equipment model and serial number information, and any manufacturer paperwork that comes with the equipment. If you need this for a property file, a permit inspection, or any other record-keeping purpose, let us know when you book and we will make sure it is in order.
We work on both. Landlords with tenants who have no heat or no cooling, and small commercial properties that need to stay open while the work gets done, are a regular part of the calls we take in this area. The process is the same regardless of property type: scope the job on the call, confirm the price, and schedule around whatever occupancy constraints apply.
Call (612) 665-6289 and let us know what type of property you are calling about.
Describe what the property is doing and that is enough to start. A furnace that will not ignite, an AC that runs but does not cool, a system that is making noise it was not making last month. All of it gives us something to work with.
Call (612) 665-6289 and we will talk through it. We are available every day from 5:30 AM to 9:30 PM.
Heating and cooling work also reaches these towns: Crystal, Golden Valley, Plymouth, Brooklyn Center, Brooklyn Park.
Heating and cooling work covers a wide range of jobs, and knowing what each service involves helps you make the right call before anything is scheduled. The table below lays out what we cover, who each service fits best, and a practical note worth knowing before you call. Pricing is confirmed after the job is scoped, so call us and we will walk through what applies to your system and your property.
| Service | What It Covers | When You Need It | What to Keep in Mind |
|---|---|---|---|
| Heat Pump Repair & Service |
| Properties with a heat pump that is underperforming in either heating or cooling mode | A reversing valve that is not switching correctly can cause a heat pump to fail in both modes. That distinction matters before any parts are ordered. |
| Emergency HVAC Service |
| Any situation where the heating or cooling system has stopped working and waiting is not an option | We are available every day from 5:30 AM to 9:30 PM. The job is scoped on the call so the visit is ready to move when someone arrives. |
| Full System Installation & ReplacementMost Popular |
| Homeowners or property managers facing a system that is beyond repair or no longer sized correctly for the space | Matching equipment to the actual load of the space matters more than matching the old unit's tonnage. An oversized system short-cycles and never fully dehumidifies. |
Call (612) 665-6289 and we will talk through what your system needs, confirm the price before anything is scheduled, and get the work on the calendar.
(612) 665-6289